Help & FAQ

Each of your QR codes points to a short PMC QR Track link. When someone scans it, we count the scan and send them straight on to your website, menu or sign-up page, usually in a fraction of a second.

Totals count every scan. Where it helps, we also show unique visitors (one phone scanning twice counts as one visitor), the type of device and the city or country (estimated from the internet connection, never from GPS).

Expired code: the person sees a friendly “this promotion has ended” page instead of your website. Those scans are shown separately (for example “3 scans · 1 after it expired”) and never added to your totals.

Deleted code: the person sees a page saying the code isn’t available. Deleting a code can’t be undone and printed copies stop working, so set an expiration date instead if you might need it again.

Detailed scans (time, device, location and so on) are kept for 25 months. After that they become daily summaries, so your long-term totals stay but the details are removed. See the Privacy Policy for everything we keep and for how long.

Before the trial, your first team can make 3 QR codes and 1 campaign free, no card. Then you choose a plan and start the trial from Team settings → Billing. Every plan you can sign up for online (Individual, Team and School / Organization) has the same trial. A card is required, but nothing is charged until day 16. You get full access during the trial: QR codes, campaigns, alerts and reports.

Cancel anytime before the trial ends and you pay nothing. We email you 3 days before it ends.

Individual: $5.99 a month, or $59.99 a year paid upfront (you save $11.89, 17%). 1 user.

Team: $49.99 a month for up to 10 users.

School / Organization: $99.99 a month for up to 25 users, by card, or by invoice (card or bank transfer): ask for a quote.

Enterprise: more than 25 users, custom limits and billing: let’s talk.

Every plan includes every feature. Change your plan anytime in Team settings → Billing: moving up takes effect right away (you pay the difference for the rest of the period), moving down at your next renewal.

Every member of your team counts: admins, editors and viewers. Client accounts are free: the people you invite to see their own white-labeled portal never add to your bill.

Invite people in Team settings → Invite a member; the form shows how many of your plan’s users are used. Remove someone from the member list. Client accounts are free and don’t count.

Adding or removing users doesn’t change your bill: you pay for the plan. When your team is full, upgrade in Team settings → Billing (Individual: 1 user, Team: up to 10, School / Organization: up to 25); for more than 25, ask us about Enterprise.

Go to Team settings → Billing → Manage billing and cancel. You keep full access until the end of the period you’ve paid for; after that the team becomes view-only: everything stays and you can still see it, but nothing new can be created.

Your QR codes keep working and scans keep being counted, even while the team is view-only. Subscribe again anytime to continue. There are no partial refunds for unused time.

Sales tax is added where it applies, based on your billing address. Your bill shows it separately before you pay.

Stripe, our payment provider, emails a receipt for every payment. All your invoices are in Team settings → Billing → Invoices, ready to download. Schools billed by invoice get an email with a link to pay by card or bank transfer.

In Team settings, add your client’s logo and colors under Client branding, then invite them with Client access ticked. They get their own portal that shows only that team’s campaigns and results, in their branding.

Reports (PDF) and scheduled report emails use the same branding. You can turn off the “Made with PMC QR Track” line in the branding settings.

Use the contact form or email alexistellezperez@prolificmediacompany.com.